Privacy Policy.

Information we collect

We collect information you give us directly and information collected automatically when you use our website and product:

• Information you provide — your name, business name, email address, mobile phone number, and any details you submit through our forms, demo requests, or account sign-up.
• Usage data — pages visited, links clicked, device and browser type, and similar analytics collected automatically.
• Cookies — small files used to keep the site working, remember preferences, and measure performance.
• Business records — the information a business enters into JobField to run its work. This includes its customers’ names, phone numbers, email addresses and service addresses, jobs, estimates, invoices, payments, notes, photos and messages, the names and work phone numbers of its technicians, and, where the business uses JobField Phone, its call records, recordings and transcripts. The business decides what it enters and remains responsible for it.

How we use your information

We use the information we collect to:

• provide, operate, and improve JobField;
• respond to your requests for demos, early access, and support;
• send account, onboarding, and service notifications;
• communicate with you about your account and the product (including by SMS, where you have provided your number — see below);
• protect against fraud, abuse, and security risks, and comply with our legal obligations.

SMS / Text messaging

How we share information

We do not sell your personal information. We do not sell or share your mobile information or phone numbers with third parties or affiliates for marketing or promotional purposes. We share information only:

• with service providers who process data on our behalf, under contractual confidentiality and data-protection obligations: hosting and database providers, sign-in and identity providers, email delivery, analytics, the phone and text-messaging network behind JobField Phone, the payment processor behind JobField Pay, and an accounting service only if the business connects one;
• with the AI assistant a business connects, as described under AI assistant connections, and only with what that business’s owner or admin allowed;
• when required by law, legal process, or to protect the rights, safety, and security of JobField, our users, or the public;
• in connection with a merger, acquisition, or sale of assets, subject to this Policy.

AI assistant connections

The owner or an admin of a business can connect an AI assistant, such as Claude or ChatGPT, to JobField. Nothing is connected until that person signs in to JobField from inside the assistant and presses Allow. The Allow screen lists what the assistant will be able to see for that business before anything is shared.

A connected assistant can read the business’s details, schedule, jobs, customers, booking requests, reports, automations and call routing, each only where the business’s JobField account includes it. Where the business uses JobField Phone, it can also read call records and summaries. The words of a call are shared only if the owner turns that on for a connection; today that option is not offered to assistant connections. Card numbers, Social Security numbers and access codes are masked in call transcripts, and the assistant never receives payment links, document links or recording files.

By default an assistant can change nothing. For a business that has asked for it, an assistant can create jobs, move them to another time or technician, change their status and cancel them, and every such change can be undone for 24 hours. An assistant can never take payments, send texts or emails, or change the business’s settings.

What an assistant reads from JobField is sent to the company that runs that assistant and is handled under that company’s own terms and privacy policy, which you accept with them. We do not receive your conversation with the assistant. We receive only the request each tool needs to answer, such as a date range, a customer’s name or the details of a job to create.

We keep a record of each request an assistant makes: which connection asked, which tool was used, when, and which records were returned, but not their content. The business uses this record to see what its connections did and to undo changes, and we use it to enforce usage limits and to investigate abuse. Every new connection is announced by email to the person who connected it and to every owner of the business, with a link that disconnects it.

A connection ends on its own 90 days after it was allowed, or after 30 days without use. The owner or an admin can disconnect it at any time in JobField, in Settings, under Integrations, from the email link, or by removing JobField inside the assistant, and the owner can pause all connections at once.

Cookies & analytics

We use cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect how the site works.

Data security

We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data and to limit access to those who need it. To report a security problem or a vulnerability, email support@jobfield.app with “Security” in the subject line. We acknowledge every report and investigate it.

Data retention

We keep account information for as long as your account is open. When you delete your account in JobField, in Settings, under Account, your name, email address and phone number are removed at once and cannot be restored. Business records belong to the business and stay in JobField for as long as that business keeps its account, except what we must keep to meet legal, tax or payment obligations. Call recordings and transcripts follow the same rule as the business’s other records. Records of AI assistant connections are kept for as long as the business’s account exists; a connection itself ends 90 days after it was allowed, or after 30 days without use, and an ended connection stays listed for 30 days. Information we no longer need is deleted or anonymized.

Your choices & rights

• Text messages — reply STOP to any message to opt out, or HELP for help. You can opt out at any time without affecting your account.
• Email — use the unsubscribe link in our emails, or contact us to update your preferences.
• Access & deletion — you may request a copy of, correction to, or deletion of your personal information by contacting us.
• Deleting your account — you can delete your account yourself in JobField, in Settings, under Account. The owner of a business can ask us to delete the business’s records by writing to support@jobfield.app from the account email.
• AI assistant connections — the owner or an admin can disconnect any assistant at any time in Settings, under Integrations, or pause every connection, and can see what each connection did there.

Children’s privacy

JobField is a business tool and is not directed to children. You must be at least 18 years old to use it, and we do not knowingly collect personal information from children.

Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice.

Contact us

Questions about this Policy or your information? Email us at support@jobfield.app. To report a security problem or a vulnerability, email the same address with “Security” in the subject line. See also our Terms of Service.