AI Receptionist for Field Service
Your dispatcher can't answer every call, watch the map, and text every customer at the same time. JobField's AI Receptionist picks up the calls your team doesn't, asks the questions your trade needs, offers the caller an open arrival window, and texts you the request with the details written in, and on Pro and Platform files it in your Bookings inbox, so you can turn it into a job with one tap before a competitor calls the customer back. No emergency sits in voicemail waiting for someone to notice it: it comes in marked for a call back, and the request is texted to the numbers you choose.
It answers after hours too. When a no-heat or no-water call comes in at 11pm, the AI Receptionist picks up, takes the details and offers the caller an open arrival window, then tells them the office will text to confirm. Your team wakes up to requests ready to become jobs instead of a voicemail backlog, and you stop paying overtime just to keep a phone line warm.
Updated November 2026 · JobField
See what a day looks like in JobField.
A sample day on the dashboard. Two minutes, no card.
Answers the calls you miss and files the request
Your team's phones ring as usual, and the calls nobody picks up go to the AI Receptionist, day or night. It asks the questions your trade needs, checks the address against your service area, quotes your service-call fee if you allow it, and the details land in a request, texted to you and filed in Bookings on Pro and Platform, before anyone in the office reads a work order. The dispatching is still yours, and the board and the map make it quick: one press of Create job, then drag it onto the tech whose day has room. No phone tree, no calling around to find out who can take it.
- Answers the calls your team misses, nights and weekends included
- Texts you each request, and files it in Bookings on Pro and Platform
- Create job in one tap, then send it from the board in one drag
- Requests from your booking page land in the same inbox
Customer texts that send themselves
Most jobs are lost in the gap between 'we got your call' and 'we're on the way.' On Pro and Platform with the phone service add-on, JobField closes that gap with automatic texts you switch on: a confirmation after a job is booked, a reminder the day before and another about an hour before, a text back to a caller you missed, and a review request after payment. The on-my-way and running-late texts are ready-made replies on every job. They go out in your company's name from your business number, so nobody in the office has to remember the wording. Customers stay informed, your phone stops ringing with 'where's my tech?' calls, and fewer customers forget the appointment.
- Automatic confirmations and reminders with the arrival window
- Goes out in your company's name, so customers know who's coming
- Ready-made on-my-way and running-late texts on every job
- Sends from your business number, with phone service from $39.99/mo
Summarizes calls so details never get lost
A customer rattles off a model number, a gate code, and 'the back unit, not the front' — and half of it never makes it to the tech. On Pro and Platform, calls are recorded and transcribed for you, and each one gets a short summary with the problem, the address and the time the caller asked for. The summary sits with the call in your call log and in the tech's call list, and Create job from call fills in a new job from the conversation, so the tech rolls up knowing what they're walking into instead of calling the office mid-driveway.
- Transcribes and summarizes calls on Pro and Platform
- Model numbers, gate codes and access notes kept in the transcript
- A short summary of each call: the problem, the address and the time asked for
- Create job from call fills in the job from the conversation
Works after hours and ties into the whole job
The AI Receptionist isn't a bolt-on chatbot. On Pro and Platform its requests land in the same Bookings inbox as your booking page, one tap turns each into a job, and one drag on the board puts it on a tech's phone, so a call at midnight carries straight through to a paid invoice at the door. It takes the calls your team can't, without overtime, vacation or sick days, and every call it answers lands in your call log. You get the overflow answered and a board you can reshuffle in seconds, without adding to payroll.
- Handles after-hours and weekend intake
- Hands off to scheduling, invoicing, and payment at the door
- Every call it answers in your call log
- AI Receptionist add-on, $139/mo on any plan, no lock-in
Frequently asked questions.
What does an AI Receptionist actually do for a field service business?
The AI Receptionist answers the calls your team doesn't pick up, day or night, asks the questions your trade needs, offers the caller an open arrival window and sends you the request with the details written in. It answers on a line of its own behind your JobField business number, so it needs phone service too, and customers keep calling the number they know. It doesn't decide who goes where; that's still you, one tap on Create job and one drag on the board. On Pro and Platform, calls are transcribed and summarized too, so the model number and the gate code are on record before the tech leaves.
Will the AI Receptionist replace my human dispatcher?
No. It takes the overflow so one person can handle the volume of several. It answers the calls nobody picks up and files each request with the details attached, while your dispatcher turns requests into jobs and decides who goes where with one drag on the board. Smaller shops often run dispatch with no dedicated office staff at all.
How does it handle urgent or after-hours calls?
When an emergency comes in at 2am and nobody else picks up, the AI Receptionist answers, takes the details, texts the request to the numbers you choose and, on Pro and Platform, files it in Bookings marked for a call back. You wake up to requests ready to become jobs instead of missed voicemails, then hand out the day on the board in a few drags.
Can it text customers without sounding like a robot?
Yes. Those texts aren't AI-generated. Booking confirmations, reminders and the missed-call text back are JobField's own automatic messages on Pro and Platform, worded the way you write them, and on-my-way and running-late are ready-made replies on every job. With phone service from $39.99/mo, texts go out from your business number, all on one simple JobField bill.
Is the AI Receptionist available now and what does it cost?
JobField is live today. Scheduling, the dispatch map, invoicing and payments are all shipping, and so is the AI Receptionist. It's a $139/mo add-on, with 500 talking minutes a month included, and it needs phone service, because it answers on a line of its own behind your JobField business number. Its requests land in the Bookings inbox on Pro and Platform; on Starter they come to you by text and email, and the call is in Calls. You add it in Settings once your subscription has had its first payment, so it isn't part of the trial.
